Refund and return
Below you can find the most frequently asked questions about returns & warranty at SimpleFCU shop.
Please contact us if you have questions that are not mentioned.
How can I return my product to you within the cooling-off period?
We’re sorry we have not fulfilled your ideas about the product. We’re eager to hear your feedback, so we can level up!
Please, use our form for return, print it, fill it in completely and send it to us together with the product you want to return.
Always return the product in its original condition, including accessories, and if possible in the original packaging. If a product is not returned in its original condition, we reserve the right to apply a depreciation up to 30%, with a minimum of €10.
Downloads and software are always excluded from returns.
Will I get the full purchase amount when I return a product within the cooling-off period?
If you return the product in its original state, you will (of course) receive a full refund. The refund will be applied via the same payment method.
If a product is not returned in its original condition, we reserve the right to apply a depreciation up to 30%, with a minimum of €10.
How long will it take to get my money back?
The refund process usually takes between 1 and 3 working days, depending on your payment method. We always refund the payment method that has been used.
How can I return a product to you within the warranty period?
If a product has become defective, please contact our customer service. We will then look for a solution.
If the product has not been damaged through your own fault (e.g., by dropping a glass of water over your hardware), we will take care of the warranty settlement free of charge.
Can I return to you free of charge?
No. We only take the return costs for our account if we have delivered a defective product.
How long does a product repair take?
This depends on the supplier. We strive to complete your repair within 15 working days.
Unfortunately, we are also dependent on suppliers abroad, and repairs may therefore take longer. When this is the case, we will let you know.
What does the repair of my product cost?
Repairs – within the warranty period – to defects that are not caused by your own actions are free of charge. We do charge for all other repairs.
If you send us a product for repair outside the warranty period or with a defect by your own doing, we will ask our repair partner to quote for the repair. If you accept the quotation, we will immediately start repairing the product for you. You do not accept? Then we will charge you €40 for research and shipping costs.